There are 2 types of Payments in the system; Merchant Payments and External Payments.
Merchant Payments use our partnered payment processor, which clients setup through our account representative. Each Property must have a Merchant Account associated with it in order to use the Merchant Payment functionality within the system.
External Payments are any types of payment accepted that does not use our Merchant Processing Functionality in the system. These could be payments through Check, Money Order, Cash, or anything that does not use a Credit Card.
Note: As there are always small processing fees between you and the credit card agencies, we provide the ability to alter surcharge amounts in the Admin Settings.
Just as a note. To accept real payments you must set your account to "Live" (as shown in the image below). If it is in "Test" mode, it cannot accept payments, more-or-less the account is set to ensure that the API can connect to it correctly, however note that when you enter a Merchant Account in our system, it is checked for validity before it is saved.
Transaction Filters are part of the Authorize.net Advanced Fraud Detection Suite™ (AFDS) and in an overview they allow you to set specific requirements to lower the chances of fraudulent charges. More on Transaction Filters by Authorize.net.
This is great in normal instances but there are some settings that may make accepting larger rental payments a bit more restrictive. We will list a few of the more important settings that may need to be changed to allow higher processing rates below.
Important. While editing filters, set all actions to complete if a filter stops a transaction from processing to "Decline the transaction" on the Authorize.net setting page shown below. This ensures that no payments are successfully processed that are not tracked in ExactEstate. If a payment is not immediately accepted by Authorize.net, ExactEstate will not add the transaction to the system. So it is very important that you do not accept payments that are caught by fraud filters, even if they are valid payments. In this event have the Resident or Applicant submit a new payment in the system once the filter has been lifted.
Card Test Settings - Velocity
All velocity settings may need to be disabled or altered to allow each resident to submit their monthly payments in the same timeframe.
You can disable/enable the filter by selecting the check box next to "Enable Filter", or you can set an upper limit for the velocity amount. Always remember to set the option to decline the transaction as noted above.
The Amount Filter is definitely one you will want to change as the default limit set in our testing account was only $1,000.
You can disable/enable the filter by selecting the check box next to "Enable Filter", or you can set an upper limit. Always remember to set the option to decline the transaction as noted above.
Address Verification (AVS)
You may need to disable address verification as the payment address on file will be the current Resident's Unit at the Property they stay at. To do so click the AVS link shown below.
And either disable the filter at the top of the page or allow all processing to continue if the filter is caught.