Ledger

You are able to make payments and add charges on a Unit's ledger, and this section of the guide will detail how to make a payment and add charges from the resident actions page.

Note on Merchant Payments and External Payments

A Merchant Payment is a payment that goes through the associated Payment Processor used in ExactEstate. This would include credit card transactions, your Property must have a Merchant Account associated with it to be able to make a Merchant Payment.

An External Payment is any payment that is not gathered using our payment processing functionality, and as such they would be manually entered into the bank. These types of payments include Money Orders, Checks, or really anything not associated with a Merchant Account.

Learn more about the Resident Actions page.

Step 1

To add payments to the ledger, first click on the "View Ledger" button found at the top of the page..

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Step 2

You will now be at the ledger for the unit.

Find the "Add Payment" button location at the top of the page and click it.

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Step 3

You will be prompted with 3 different payment types:

Note: Click to learn more about any specific payment type.
  • External Payment: Enter any payments processed from outside the system.
  • Multiple Payments: Enter multiple payment sources (E.G., two residents paying on one charge).
  • Merchant Payment: This payment will be processed by the merchant account.

NOTE:You will not be able to make a Merchant Payment without having a merchant account tied to your property.

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Step 4: Making An External Payment

At the payment screen, you will be able to select different types of payments.

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Prepaid Payment

Use this payment type when you need to enter a payment before that payment is due.

All transaction codes associated with Property Add-Ons will appear on this page.

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To submit a prepaid payment

  1. Select the resident who is paying from the "Resident Payer" field.
  2. Enter in a Document Identifier number
  3. Select a payment method
  4. Enter in the prepaid amount into the needed field.
  5. Click "Submit Payment"

Full Payment

This payment type is for entering payments that fully satisfy the charge.

The full payment will be automatically split across all outstanding charges.

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To submit a full payment

  1. Select the resident who is paying from the "Resident Payer" field.
  2. Enter in a Document Identifier number
  3. Select a payment method
  4. Enter in the prepaid amount into the needed field.
  5. Click "Submit Payment"

Partial Payment

Partial payments are used when you need to enter a payment that will not satisfy the charge/delinquency.

When submitting a partial payment, you must select which charge the payment is for.

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To submit a partial payment

  1. Select the resident who is paying from the "Resident Payer" field.
  2. Enter in a Document Identifier number
  3. Select a payment method
  4. Find the charge you want to add a partial payment to, and add the payment amount into that field
  5. Click "Submit Payment"

Subsidy Payment

This payment type is exclusively for subsidy payments.

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To submit a subsidy payment

  1. Select the resident who is paying from the "Resident Payer" field.
  2. Enter in a Document Identifier number
  3. Enter the payment into the amount field.
  4. Click "Submit Payment"

Step 1

To create add charges to the ledger, first click on the "View Ledger" button found at the top of the page..

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Step 2

To add a charge, find the "Add Charge" button located at the top of the screen.

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Step 3

To create your charge, add the total amount that charge is for.

Then select the corresponding transaction code.

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Click "Create" button to submit.

Step 1

To create add charges to the ledger, first click on the "View Ledger" button found at the top of the page..

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Step 2

Find the payment in the unit ledger table located beneath the balance.

Click on the cog ( ) located in the options column

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Step 3

After clicking on the cog, an options menu will appear. Select "Refund External Payment"

You will be asked to confirm this action. Press "OK" on the prompt to refund the payment.

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Step 1

To reverse a charge on the ledger, first click on the "View Ledger" button found at the top of the page..

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Step 2

Find the charge you want to reverse in the ledger table below the balance.

Click on the cog ( ) located in the options column

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Step 3

Select the "Reverse Charge" option.

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Step 1

To generate a receipt for a charge or payment first click on the "View Ledger" button found at the top of the page..

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Step 2

Find the charge or payment you want to generate a receipt for.

Click on the cog ( ) located in the options column

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Step 3

Select the "Receipt" option.

Your receipt will automatically open in a new tab.

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