EXACTESTATE FAQS
Property management software FAQs, answered.
What does the full plan cost? Can it handle your HUD, LIHTC, RD or IHBG work? How do you move the records and balances? Get the buying answers that matter, without waiting for a sales deck.
Where your program or contract changes the answer, we tell you exactly how.
What you pay, and what changes it.
What does ExactEstate cost?
What does ExactEstate cost?
Core is $3 per unit per month, Affordable Housing adds $2 for $5 in all, and each EEva capability adds +$2, priced one by one with no bundle to buy. Software has a $300 monthly minimum. See every price on the pricing page.
What changes the total?
What changes the total?
Your unit count, whether a property needs Affordable Housing, which EEva capabilities you add (EEva Voice Agent is billed per minute), and website hosting. Affordable Housing is one price however many programs a property carries, and training, support and maintenance cost nothing extra.
What about payment processing costs?
What about payment processing costs?
Processing costs depend on payment method and volume, so we price yours from your real numbers: bring your current statement and we’ll compare it line by line.
Are there costs that are not on the invoice?
Are there costs that are not on the invoice?
A few connected third-party services bill you directly, not through us. We name each one for your setup before you sign, not after.
From LIHTC to IHBG: the programs we certify.
Which certifications does ExactEstate support?
Which certifications does ExactEstate support?
LIHTC (TICs), Public Housing, HCV and PBV (HUD-50058), HUD Multifamily (HUD-50059 and 50059-A), USDA Rural Development (Form RD 3560-8) and Tribal / NAHASDA / IHBG worksheets calculated on the rules your Tribe has adopted. Each runs as its own certification program.
Are HOME, bond and NHTF separate certifications?
Are HOME, bond and NHTF separate certifications?
Not necessarily. HOME, tax-exempt bond and Housing Trust Fund (HTF/NHTF) financing add their own eligibility, income, rent, unit-designation and reporting requirements, and ExactEstate records and checks each layer alongside the LIHTC certification. In a demo we’ll walk you through the checks and forms for your state.
Is NAHASDA/IHBG handled as HUD Public Housing?
Is NAHASDA/IHBG handled as HUD Public Housing?
No. An IHBG household worksheet follows the Tribe’s adopted income definition and rent policy under NAHASDA; it is not automatically a HUD-50058 Public Housing certification. If a required policy election is missing, ExactEstate blocks the worksheet rather than choosing a default. HOTMA timing depends on that election.
Does ExactEstate file the 50058 or the MINC for me?
Does ExactEstate file the 50058 or the MINC for me?
It produces and validates them: HUD-50058 files are validated for PIC and filed into IMS/PIC through HUD Secure Systems wherever your agency switches that on, under your agency’s own credentials. MINC XML and Form RD 3560-8 are validated against the USDA schema, then your staff upload them (USDA publishes no filing interface) and the outcome is recorded.
What about TRACS?
What about TRACS?
ExactEstate sends HUD-50059 and 50059-A files to TRACS over iMAX, routed to your Contract Administrator where one administers the contract.
Your accounting lives here—not in another export.
Is the accounting real, or an export to something else?
Is the accounting real, or an export to something else?
It’s real: a general ledger, accounts payable, chart of accounts, periods and financial statements inside ExactEstate. The same events your site teams record post to it directly. See property accounting in ExactEstate.
Can we run cash and accrual?
Can we run cash and accrual?
Yes. You choose the book and reporting basis on the report, so there is no second copy of the data, and the underlying property events stay connected either way.
How does bank reconciliation work?
How does bank reconciliation work?
Bank activity is matched against book movements with a stated confidence, so every session starts with the exceptions. Splits, partial matches and anything the system won’t guess at stay with a person, and the reconciliation history is kept.
What does a vendor invoice actually cost us in staff time?
What does a vendor invoice actually cost us in staff time?
Bring one of your own invoices to a demo and see. EEva reads it and pulls out the fields, and your reviewer approves the coding instead of typing it.
Switch with help instead of doing it alone.
How does migration work?
How does migration work?
We use ExactExtractor, a guided migration wizard (Upload and Group, Map, Validate, Download), plus a browser extension for systems that won’t export cleanly. Both use one mapping engine that recognizes more than 1,000 column names from other systems. Comparing your options? See ExactEstate as a DoorLoop alternative, a ResMan alternative or a Fortress OS alternative.
What does the mapper do when it is unsure?
What does the mapper do when it is unsure?
It says so. Low-confidence matches go to a person for review instead of into the import.
Is loading the data the same as being implemented?
Is loading the data the same as being implemented?
No, and we won’t call it that. The system validates structure, required fields and consistency; your team confirms the balances your controller would sign and that each household’s certification history is complete.
Whose data is it, and can we get it out?
Whose data is it, and can we get it out?
Yours. Export any report your team or accountants need, and we walk you through the end-of-contract data process before you sign.
Your data, your access, your support questions—answered.
How do people sign in?
How do people sign in?
With Google or Microsoft Entra ID, plus passkeys and TOTP authenticator MFA. Role-based permissions set what each person can see and do.
What can EEva see?
What can EEva see?
Only what the person asking can see: EEva works inside that user’s permissions and knows the page they are on. Program-grounded answers on affordable housing rules come with EEva Compliance Intelligence, sold with ExactEstate or on its own beside your current property management system.
Does AI make compliance decisions?
Does AI make compliance decisions?
No. Compliance calculations run on fixed program rules, HUD and USDA rule changes are staged for human review before they change a product rule, and predictive signals are probabilities for a person to weigh.
What are your support hours and response times?
What are your support hours and response times?
Our support team works Monday to Friday, 9 AM to 5 PM ET, except public holidays. Inside the product, walkthroughs and EEva answer on the spot, any hour. Ask us how support will run for your portfolio.
Need something more specific? Talk with our team.
Use the contact page, or book a demo and bring your questions with you. For what is changing across the industry, read our property management industry news.