RESIDENT EXPERIENCE

Resident management software built for fewer handoffs.

An application becomes a lease. A payment updates the balance. A maintenance request reaches the right team. ExactEstate keeps every detail on one household record, so residents never repeat themselves when the task changes hands.

Better resident service is knowing the history before you hit Reply.

See the Resident Journey

See the Portals

Choose your portfolio type to see the most relevant examples.

Make applying easier without losing the right checks.

An interested renter moves from inquiry to application without starting over, and your team sees the applicant, screening, leasing and household details in one place.

TenantAlert or Western Verify screening results land on the same application, so nobody retypes a paper form.

Screening criteria: the same rules and points for every applicant

Custom application questions, added without a developer

VERIFY, CAPTURE AND SIGN

EEva Verify: bring identity, income and documents together.

Give screening reviewers the evidence together: ID and selfie match, bank-verified income and document-integrity signals in one EEva Verify packet, not a pile of attachments and tabs.

Per applicant
EEva Verify	ID $2.50 · income $19.99	$22.49
Equifax The Work Number	income/employment verification, from	$73.45
Truework (vendor, third-party listing)	income and employment verification	$64.95
Checkr Tenant	Complete screening with income	$44.99
Experian / Zillow	credit + income, per applicant	$35.00

EEva Vision: turn documents into information you can review.

Spend your time checking the paystub, not retyping it. EEva Vision extracts fields from uploaded documents and keeps source-page references for review.

149 of 150 form fields read exactly, 99.6% word accuracyExactEstate

Send for signature from the record you're already using.

Send leases, renewals, certifications and notices for signature from the record where the work happens. Residents and staff can sign on mobile.

What you'd pay elsewhere vs included in Core
DocuSign Standard	a seat a year, 100 envelopes per seat	$360
DocuSign Business Pro	a seat a year, 100 envelopes per seat	$540
DocuSign Real Estate	a seat a year, 100 envelopes per seat	$300
Dropbox Sign Standard	per user per month, billed yearly (promotional price on the page, October 9, 2026)	$17.50
ExactSign	Included in Core	Free

UnitsYour inputunitsYour documents per unit each yearYour inputper unitYour number. Two is a lease or renewal plus a certification.

At DocuSign Standard’s published price, this example costs $1,800 per year. ExactSign has no per-envelope fee in Core.

EEva Verify: ID with selfie match, bank-verified income and the document check in one decision packet

ExactEstate household record showing each stage from application, verification, waitlist and prelease to signature and move-in.

Turn an approval into a smoother move-in.

NuRock reports move-ins dropping from 15 minutes to five (read the case study).

Approved applicants move straight into the lease and move-in steps on the same record, with everything your team already verified.

Custom application questions: build the question, see it on the application

A lease sent from the resident record and signed in ExactSign

Let residents handle the basics without waiting for the office.

Residents pay rent, send requests and check on them in their portal, and staff see the same information in ExactEstate.

Residents can add the portal to their phone’s home screen straight from the browser. And when a resident shows signs of falling behind, Rent Rescue reaches out before the due date and offers the same payment plan to everyone who needs one, with every message approved by your team.

ExactEstate portals for residents, applicants, owners, vendors, case workers and payroll employees.

The resident portal on a phone: no app store needed

One conversation history. No starting from scratch.

Texts and emails save to the resident’s record, so the next staff member sees what was asked and what was answered.

Every message follows the contact rules your property sets.

Hiring a vetted Thumbtack pro from a work order

ALSO IN EXACTESTATE

Residents · AI

Every resident conversation, with the full context.

Keep texts, emails and resident notices together, with conversation history saved to the correct record. EEva drafts replies for your staff to approve.

Messaging Center

Residents · Compliance · AI

Review document concerns before approving the file.

EEva Vision flags documents that look altered and EEva Verify adds bank-verified income, so your reviewer sees every screening signal in one place.

EEva Vision document check

Leasing · Compliance

Apply your screening criteria consistently.

Keep application reviews consistent without losing the reasoning. Enter your written screening criteria, apply the same scoring approach to every applicant and save the score breakdown to the file.

Screening Criteria Builder

Leasing

Make the application fit the property—not the other way around.

Stop making applicants complete a form that doesn’t fit your property. Add your own questions, show follow-ups only when relevant and reuse the configuration across communities. Every answer stays with the application.

Customizable online applications

AI · Residents

Reach out before a resident's renewal decision.

See which renewals need a conversation before the resident gives notice. EEva Portfolio Intelligence ranks move-out and renewal likelihood, so your team makes the offer that matters.

EEva Portfolio Intelligence: Move-out and renewal-likelihood forecasts

Incumbent benchmark: “Predict lease renewals 90 days in advance” Entrata

Residents · Maintenance

Find a local pro from the maintenance workflow.

Residents and staff can find a vetted local pro through Thumbtack from the resident portal or straight from a maintenance request.

Thumbtack partnership

Source: “90 million+ projects started on Thumbtack” “12 million+ 5-star reviews” Thumbtack

Residents · Accounting

Give residents more ways to pay rent.

Residents pay by bank transfer, card, mobile wallet or eligible pay-over-time options, and every payment posts back to the ledger, so more ways to pay never means more reconciliation.

Payment methods

Residents · AI

One resident text becomes the right next action.

A resident should not need to explain the same issue twice. EEva uses permitted lease, balance and work-order context to answer by text and start the right service request.

Resident text assistant

Maintenance · AI

Route each maintenance request to the right next step.

EEva reviews the resident’s request, guides them through safe self-service fixes and lines up the next action for your maintenance team.

Maintenance triage

Leasing · Residents

Review identity and selfie checks side by side.

Bring identity checks into the application rather than another email chain. Applicants submit an ID and a selfie, and your reviewer sees the match on the application.

ID with selfie match (EEva Verify)

Leasing · Compliance · AI

See identity, income and document checks in one place.

Review identity, selfie match, verified income and document checks in one packet, with every concern laid out for your reviewer to decide.

EEva Verify

Residents

Give residents app access from their portal.

Put rent payments and maintenance requests where residents already look: their phone. The portal installs on the home screen and keeps the status of every request in view.

Installable resident app

Give maintenance the context to show up ready.

Each request becomes a work order with photos and unit history attached, so the tech arrives knowing the job instead of diagnosing on site.

"I know my residents never have to wait to get an answer with ExactEstate," says Dayana Belen of Heritage McDonough.

ExactEstate work order moving from resident request to assignment, resident-visible updates and verified close-out.

In operators’ words

One clear path from the request to the repair.

A resident calls it in

Staff log the call as a work order on the unit, marked as a phone request. The assigned technicians or vendor get an email the moment it is created. After hours, EEva Voice Agent takes the call and opens the work order while the resident is still on the line.

Photos on the order

Staff and residents attach photos or files to the work order and its notes, and the tech can add a file at close-out.

Unit history

Open the unit to see every open and completed work order, with a link to the unit’s full list.

Residents enter their own

Residents send requests, with a photo or file, from the resident portal, and each property chooses whether portal requests are on.

Accounting and exports: how the numbers leave ExactEstate

QuickBooks Online. Charges and payments flow to QuickBooks Online as journal entries once you connect your Intuit account.
MIP. Each property’s resident ledger exports as a MIP Fund Accounting journal-voucher CSV.
Excel and CSV. Reports and data tables download as Excel or CSV, and the custom report builder can also export JSON.

Included in ExactEstate Core at $3 per unit per month, with a $300 monthly minimum. See pricing

EEva on sample data Example — sample data

Can residents pay online and sign leases electronically?

Yes. Residents pay online or set up autopay with integrated payments, then sign with ExactSign e-signature, built into ExactEstate, or with DocuSign if your team already uses it.

Illustrative example using sample data—not a real customer or property.

Hear it

Finish the move-out without losing track of the balance.

Inspection, deposit, damages, the final statement and the accounting entries close on one record, so nobody rebuilds the move-out in a spreadsheet.

The household closes on the operational side and on the books at the same time. When notice arrives, Turn Ready opens one more retention conversation, then lines up the pre-move-out inspection, the turn vendors and the unit’s next leasing steps.

Reach residents before the renewal decision is made.

A single turnover costs about $3,872. Renewal Radar, an EEva Portfolio Intelligence workflow, reaches out 120, 90 and 60 days before each lease ends, starting with the residents most likely to leave.

Your manager gets a task to consider an upgrade tour or a retention perk, you approve every offer, and an accepted renewal goes straight to e-signature. For more retention ideas, browse our multifamily management articles.

Resident management software: the questions buyers ask.

Software that keeps one record per household from application to move-out, covering screening, leasing, e-signature, payments, messages, maintenance and recertification. In ExactEstate, staff and the resident portal work on that same record.

Resident, applicant, owner, vendor and case-worker portals, plus a payroll-employee portal. Each portal shows that person’s own tasks, drawn from the same household and property records.

Through TenantAlert or Western Verify. The screening result attaches to the application, so it follows the household into leasing.

Yes. Residents pay online or on autopay from the resident portal with integrated card and ACH payments. Leases go out for signature on ExactSign, built in, or on DocuSign if you already use it.

Yes. Email and SMS run in both directions and stay on the household record, within the contact rules the property has configured.

Yes, with the Affordable Housing module. Recertifications are scheduled on the same household record, and LIHTC TICs and HUD-50059 certifications are prepared from it. Affordable Housing is +$2/unit/month as one line, whatever programs you run. See affordable housing.

CUSTOMER RESULTS

See the changes property teams have reported.

Residents notice when the office answers faster. Heritage McDonough reports 30–40% less administrative time after switching, and its property manager says residents now get help immediately.

NuRock Companies

About 70%less compliance time

NuRock got time back without adding staff: the company reports about 70% less compliance work across a 500-unit portfolio segment, and move-ins dropping from 15 minutes to five.

“Even though the workload is the same... I feel like I have more time just by using ExactEstate.”Juan Carlos Valain, President, NuRock Management Group

Read the NuRock case study

Heritage McDonough

75% lowermerchant fees, plus 30–40% less admin time after a 72-hour launch

After a 72-hour launch, Heritage McDonough reports 30–40% less administrative time and a 75% cut in merchant fees. See what changed behind the numbers.

“With ExactEstate, everything is fast, simple, and clear. My residents get help immediately.”Dayana Belen, Property Manager, Heritage McDonough

Read the Heritage McDonough story

Hocking View Apartments

$10,000+saved per year

Hocking View Apartments reports saving more than $10,000 a year after switching to ExactEstate. Read how a 44-unit property made the switch and where the savings came from.

“The customer service is outstanding… ExactEstate is a customizable platform with immediate responses. They’ve truly delivered for us.”Joe Gieringer, Owner, Hocking View Apartments

See customer results

PLAN YOUR MOVE

Build the plan that fits your resident experience.

Resident portals, payments, maintenance and leasing come with Core. Add only the EEva capabilities your team will use, and see the total before you commit.

$3 / unit

Every resident tool on this page is in ExactEstate Core: $3 per unit per month, with a $300 monthly minimum.

Plan your launch

Know what must be ready before go-live: legacy exports, matched balances, certification history, staff access and training. Our team helps you work through the launch—not just activate an account.

Get help moving your data

Bring your existing system’s reports. ExactExtractor maps familiar columns and shows uncertain matches for staff review before the data goes into the new system.

Build your plan Book a demo

Let’s walk through a resident’s entire journey.

Bring one household's history and watch it follow them from application to move-out.

See pricing