EXACTESTATE SUPPORT
EEva guides your staff through the screen they’re on. When the answer needs a person, your ticket carries context to the ExactEstate support team, so you don’t have to explain the same issue from scratch.
Help should end with a working result, not another place to search.
Stopping mid-task to search for an answer costs more time than the task itself. EEva’s in-app walkthroughs take staff straight to the screen and the steps they need.
Help that lives in a separate knowledge base gets read by the people who already know it exists.
EEva and the product walkthroughs sit inside the workflow instead. Ask the question where you are stuck, in the screen you are stuck in. You get taken to the thing that does it rather than to an article about it.
If the issue needs human investigation, the ticket carries the page and context, so nobody has to reconstruct what happened in a separate message.
ExactEstate measures where people get stuck in the product and puts guidance at that step. It waits to be asked rather than guessing, because an assistant that guesses at what you meant is worse than one that waits.
When a human needs to step in, your ticket reaches the support team with relevant task context.
The support team works Monday to Friday, 9 AM to 5 PM ET, and is closed on weekends and public holidays. For sales or partnership questions, use the contact page.
Ask us how the service model works: who picks the issue up, how it is tracked, and what happens when it turns out to be a product defect rather than a question.
Tickets close only with proof of what changed, so we count fixes your team can see, not ticket volume that rewards a confusing product.
We track first response, first-contact resolution, time to resolution and what EEva resolved without a person. We also count the tickets that stopped being filed because the product stopped causing them.
