Is sensitive information safe exactestate?

ExactEstate News

Yes, sensitive information safe ExactEstate standards protect resident data through SOC 2 audited controls and role-based access restrictions. Affordable housing operators handle federally regulated data points—including the $100,000 net asset threshold (24 CFR 5.618), the $480 per-dependent deduction (24 CFR 5.611), and income ceilings set at 80 percent of area median income (24 CFR 5.603)—making secure data handling a compliance requirement, not just a best practice.

In an age when privacy violations abound, you’re always hearing about the latest company that illegally sold, shared, or otherwise misused private information. This includes our property management software industry. Despite the ethical implications, it seems many companies are powerless to the pull of the profit they illegally earn from doing this.  For related operational guidance, review property management tools and dashboards.

At ExactEstate, our commitment to users ensures we will never engage in such nefarious practices. With us, yours and your residents’ information is secure and never tendered for profit. Beyond this, we run our business on an ethical framework, which we proudly share in detail below. 

What You Get When You Work With ExactEstate

1. No Disclosure of Sensitive Information

Companies, in the course of doing business, often accrue huge repositories of user data, including multifamily residential complexes, property managers, and PMS providers like us. In our field, that means data pertaining to renters and buyers, their credit scores and budgets, as well as properties, their cost/value, history, and much more. In an economy with increasingly unaffordable housing, that information can be used in extremely unethical ways. 

We’ve also seen companies force users to jump through hoops to “opt-out” of having their data shared, burying the pages where they can do so because they want it to be hard for users to find. Worse, they sometimes force users to furnish an explanation about why they don’t want their information sold or shared. The notion of “opting out” shows that they situate privacy violations as a default, a norm.  

At ExactEstate, our morals lie elsewhere:

2. Full Transparency in Pricing

We like to think of our pricing structure as “refreshingly simple.” While competitors have prided themselves on increasingly complex, confusing price models, we don’t gatekeep any exclusive features behind pricey tiers and extras that you have to buy. Our pricing model is just $3.00 per unit, per month. This affords you complete access to everything our system offers, with no hidden costs or variable prices. 

3. Our Privacy Practices Have Been Independently Audited and Approved

We have proudly completed our SOC (System and Organizations Control) 2 Type 2 Audit. This "badge" of sorts for customer security is, by definition, "is a third-party audit that evaluates a service provider's internal controls and systems related to security. The report focuses on five areas, also known as trust service principles (TSPs), that are important for businesses that handle sensitive customer information.”

These 5 areas are:

Being SOC 2 compliant assures users that our security programs are properly designed and operate effectively to safeguard your data against threats. 

Why It’s So Important for Property Management Companies and Software Providers to Commit to Ethical Practices

When renters have been harmed by the unethical misuse of property management software, it’s fair to assume they will demand retribution. The property managers and the software providers who are culpable will have to answer to those they harmed. 

Violations that can occur in this context include:

These practices effectively price renters out of properties they may have otherwise been able to afford, deepening this country's already alarming housing crisis. ExactEstate doesn’t engage in these activities because they conflict with our core values and brand ethos.

Our Core Values & Brand Ethos

These principles dictate how we run our business and interact with our customer base. 

Core Values:

1. Strike a Balance: Always keep the platform balanced between “complete and comprehensive” and “easy to use and intuitiv  
2. Serve Clients: We are a service-based company. We work alongside our customers as extensions of their team and deliver solutions to their problems.
3. Operate with Openness: From pricing strategies to the release of client data, we are transparent in how we operate, how we charge and how we work.
4. Remain Hungry: We are a challenger brand. We must work harder, provide more value, and offer more support in order to justify our existence. We are hungry to help our clients succeed.

Brand Ethos:

“Life is too short to hate your property management software. We believe that property management software should be comprehensive, easy to use, well supported, and priced fairly.

We never want customers to feel like they have to:

At ExactEstate, we don’t treat ethics like a concession we have to make in the realm of profits. It’s just the right thing to do. It’s the easy thing to do. And we stand by our customer base, who we know agrees with this principle. If this resonates with you, ExactEstate is the right PMS for your property management company. 

BOOK A DEMO TODAY!

How is sensitive information safe exactestate maintained?

We maintain strict security through SOC 2 compliance, independent audits, and a core brand ethos centered on ethical property management practices.

Why is sensitive information safe exactestate important?

Property management companies handle highly confidential tenant data, making it critical for software providers to commit to transparent pricing and full privacy protections.

What regulated data does affordable housing software protect?

Property management platforms store income certifications, household compositions, and asset declarations that determine eligibility for federal housing programs. Each record contains figures defined by HUD regulation, such as the $480 allowance per dependent under 24 CFR 5.611 and the $525 deduction for elderly or disabled families under the same section. When a family's net assets exceed $100,000 per 24 CFR 5.618, full verification is required—meaning the software must securely store and transmit detailed financial documentation.

How do asset thresholds shape data handling requirements?

HUD permits self-certification when net family assets do not exceed $50,000 per 24 CFR 5.618, which reduces the volume of sensitive financial documents a property manager must store. However, the moment assets cross that threshold, full documentation is required and must be retained securely. Income calculations also reference 30 percent of area median income under 24 CFR 5.603 as an alternative extremely low-income definition, and ten percent of annual income under 24 CFR 5.611 for medical expense deductions—each figure representing personal data that demands encrypted storage and access controls.