ExactEstate best support award back back on G2
ExactEstate is proud to announce that we have received the best support award back back quarters from G2 for Summer 2024. This recognition highlights our ongoing commitment to providing reliable, responsive assistance to property management professionals working in affordable housing. Our team consistently prioritizes user needs, ensuring that software issues are resolved quickly and efficiently so that operators can focus on their communities.
This prestigious recognition is a testament to our commitment to our users. It is based on the responses of real users for each of the Relationship Index and Grid-related questions featured in the G2 review form.
"Receiving the award for Best Support in the Property Management Software category for back-to-back quarters is a testament to our unwavering commitment to excellence,” said Matt Hoskins, CEO. “We are deeply honored and profoundly grateful to our customers for their continued trust and belief in us. This recognition fuels our dedication to delivering unparalleled service and innovative solutions. Thank you for being the driving force behind our success."
Both the Relationship Index and Grid Reports are based on ratings by business professionals. ExactEstate received ten or more reviews and five responses for each of the relationship-related questions to qualify for inclusion in the Results Index.
"The B2B software landscape is constantly evolving – and as the world’s largest software marketplace, we have a direct lens into what’s happening in real-time," said Chris Voce, VP of Market Research at G2. "G2 quarterly reports – rooted in the most recent customer feedback – are trusted by the million software buyers visiting G2.com each year, and those featured in these reports have achieved the highest rankings out of thousands on G2."Learn more about what real users have to say (or leave your own review of ExactEstate on G2’s Property Management Software review page!
About G2
G2 is the world's largest and most trusted software marketplace. More than million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
About ExactEstate
ExactEstate is a leading property management software provider that helps property managers and landlords streamline and enhance their operations and increase efficiency. Our cloud-based platform offers features such as a resident portal, online applications, online payments, tenant screening, detailed and custom reporting, and a full accounting suite. We support our affordable housing, multi-family, and single-family rental clients with US-based customer service. To learn more, visit https://exactestate.com or follow us on LinkedIn.
How did ExactEstate win the best support award back back quarters?
ExactEstate secured this recognition by maintaining a highly responsive and knowledgeable support team dedicated specifically to affordable housing operators. Our staff undergoes continuous, rigorous training to deeply understand the unique challenges of property management in this sector, allowing them to provide accurate and timely solutions. By consistently resolving user inquiries with care, patience, and technical expertise, we built the trust and satisfaction required to earn this award from G2. Our commitment to excellence is reflected in every interaction we have with our clients.
What makes ExactEstate support different for affordable housing?
Our support model is specifically tailored to the operational realities of affordable housing communities. We understand that property managers in this sector often handle complex compliance requirements, tight budgets, and diverse resident needs, which means they need software that works reliably and support that is immediately accessible. Our team is trained to navigate these specific industry nuances, ensuring that every interaction is relevant, practical, and directly aligned with the goals of our users. This specialized focus allows us to deliver assistance that truly understands the context of their daily work.
How does the support team handle technical issues?
When a technical issue arises, our support team follows a structured and transparent resolution process designed to minimize downtime for property managers. The initial contact is handled by trained specialists who accurately diagnose the problem and determine the appropriate next steps. If the issue requires deeper investigation, it is escalated to our technical engineers who work diligently to identify the root cause. Throughout this entire process, the user is kept informed with regular updates, ensuring they are never left in the dark. This systematic approach guarantees that problems are not just temporarily patched, but thoroughly resolved to prevent future disruptions.
What resources are available to help users get started?
To ensure a smooth onboarding experience, ExactEstate provides a comprehensive suite of educational resources alongside direct support. New users have access to detailed documentation, step-by-step guides, and video tutorials that cover all core functionalities of the platform. These materials are regularly updated to reflect new features and best practices in property management software. Additionally, our support team is always available to answer specific questions during the initial setup phase, helping operators configure the system to match their exact organizational workflows. This combination of self-service materials and personalized guidance empowers users to become proficient quickly and confidently.
How does ExactEstate gather feedback to improve the software?
User feedback is a critical component of our product development cycle, and our support team plays a central role in collecting it. Every interaction with a customer is carefully documented, and common themes or feature requests are systematically aggregated and shared with our product team. This direct line of communication ensures that the software evolves in ways that genuinely address the daily challenges faced by affordable housing operators. By actively listening to our users and incorporating their insights into future updates, we maintain a platform that is both highly functional and deeply relevant to the affordable housing sector.
What is the typical response time for support inquiries?
We recognize that property management is a fast-paced environment where delays can significantly impact residents and daily operations. Therefore, we maintain strict response time targets to ensure our users receive prompt assistance. Initial acknowledgments are sent immediately upon receipt of an inquiry, followed by a substantive response within a few hours for standard requests. For critical issues that affect system access or core functionality, our team prioritizes the ticket to provide an even faster resolution. This commitment to rapid response times reflects our deep understanding of the operational demands placed on affordable housing professionals and our dedication to keeping their businesses running smoothly.
How does ExactEstate support scale as a property portfolio grows?
As affordable housing organizations expand their portfolios, their software needs and support requirements naturally evolve. ExactEstate is built to scale seamlessly, and our support infrastructure is designed to accommodate this growth without ever compromising on quality. We utilize a robust ticketing system and a growing team of specialists to manage increased inquiry volumes efficiently. Furthermore, our account management team works closely with expanding organizations to review their usage, optimize their system configurations, and provide targeted training for new staff members. This proactive approach ensures that growing portfolios continue to receive the same high level of dedicated support they experienced from day one.
How does ExactEstate ensure data security and privacy?
Data security is a top priority for ExactEstate, especially given the sensitive nature of the information handled by affordable housing operators. We employ industry-standard encryption protocols to protect data both in transit and at rest. Our systems are regularly audited to identify and mitigate potential vulnerabilities, ensuring that resident and operational data remains secure. Furthermore, our support team is trained in data privacy best practices, ensuring that all customer interactions comply with relevant regulations. By maintaining a secure environment, we provide our users with the peace of mind they need to focus entirely on managing their properties and serving their communities.