ExactEstate Wins Best Support Award Back to Back

ExactEstate secured the best support award back to back on G2 by delivering dedicated, responsive customer service tailored specifically to affordable housing property managers. This recognition highlights our commitment to resolving technical issues quickly and helping clients navigate complex compliance requirements without delay.

This award proves our dedication to our users. It relies on real user responses to the Relationship Index and Grid questions on the G2 review form.

"Winning the Best Support award in Property Management Software for back-to-back quarters shows our drive for excellence," said CEO Matt Hoskins. "We are honored and grateful for our customers' trust. This award fuels our push to deliver top service and new solutions. Thank you for driving our success." 

Business professionals rate both the Relationship Index and Grid Reports. ExactEstate earned at least ten reviews and five responses for each relationship question. This qualified us for the Results Index.

"The B2B software market always changes. As the largest software marketplace, we see real-time trends," said Chris Voce, VP of Market Research at G2. "G2 quarterly reports use recent customer feedback. The  million software buyers visiting G2.com each year trust them. Featured companies rank highest out of thousands on G2." Learn more about what real users say (or leave your own ExactEstate review on the G2 Property Management Software page!

About G2

G2 is the world's largest and most trusted software marketplace. Over  million people use G2 each year to make smart software choices based on real peer reviews. This includes workers from all Fortune 500 companies. Thousands of software and service companies partner with G2 to build their reputation and grow. These include Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow us on LinkedIn.

About ExactEstate

ExactEstate is a top property management software provider. We help property managers and landlords streamline operations and boost efficiency. Our cloud platform offers a resident portal, online applications, online payments, and tenant screening. It also includes custom reporting and a full accounting suite. We give US-based customer service to our affordable housing, multi-family, and single-family rental clients. To learn more, visit https://exactestate.com or follow us on LinkedIn.

How did ExactEstate win the best support award back to back quarters?

ExactEstate won this award by keeping a fast, expert support team for affordable housing operators. Our staff trains constantly to grasp the unique challenges of this sector. This lets them provide accurate, timely solutions. We resolve user questions with care, patience, and technical skill. This builds the trust needed to earn the G2 award. We show our drive for excellence in every client interaction.

What makes ExactEstate support different for affordable housing?

Our support model fits the daily reality of affordable housing communities. Property managers in this sector handle complex compliance rules, tight budgets, and diverse resident needs. They need reliable software and instant support. Our team is trained to handle these specific industry details. We make sure every interaction is practical and meets user goals. This focus lets us provide help that truly fits their daily work.

How does the support team handle technical issues?

Our support team follows a clear process to fix technical issues fast. This minimizes downtime for property managers. Trained specialists handle the first contact to diagnose the problem and plan the next steps. If the issue needs deeper review, we send it to our technical engineers to find the root cause. We keep the user updated during this entire process. This method ensures we fully resolve problems instead of just patching them.

What resources are available to help users get started?

ExactEstate provides many educational resources and direct support for smooth onboarding. New users get detailed guides and video tutorials covering all core platform features. We update these materials often to reflect new features and best practices. Our support team is also ready to answer questions during the initial setup. We help operators configure the system to match their exact workflows. This mix of self-service tools and personal help lets users learn the software fast.

How does ExactEstate gather feedback to improve the software?

User feedback is vital to our product development. Our support team plays a key role in collecting it. We document every customer interaction and track common feature requests. We then share these insights with our product team. This direct link ensures the software solves the real daily challenges of affordable housing operators. We listen to users and add their ideas to future updates. This keeps our platform highly useful and relevant to the sector.

What is the typical response time for support inquiries?

Property management is fast-paced. Delays can hurt residents and daily operations. So, we keep strict response time targets to help users fast. We send an initial reply right away. Standard requests get a full answer within a few hours. Our team prioritizes critical issues that block system access to fix them even faster. These quick response times show we understand the demands on affordable housing professionals. We are dedicated to keeping their businesses running smoothly.

How does ExactEstate support scale as a property portfolio grows?

Software and support needs change as affordable housing groups grow their portfolios. ExactEstate scales easily. Our support setup handles this growth without losing quality. We use a strong ticketing system and a growing specialist team to manage more inquiries. Our account managers also work closely with growing groups to review usage and optimize settings. They provide targeted training for new staff. This approach ensures growing portfolios keep getting top-tier support from day one.

How does ExactEstate ensure data security and privacy?

Data security is a top priority for ExactEstate. Affordable housing operators handle highly sensitive information. We use standard encryption to protect data in transit and at rest. We audit our systems often to find and fix weak spots. This keeps resident and operational data safe. Our support team is also trained in data privacy rules to ensure all interactions follow the law. This secure setup gives users peace of mind to focus on managing properties and serving communities.

Key Compliance Thresholds Supported

Our support team helps property managers configure the software to track specific federal limits and avoid compliance errors.