ExactEstate Wins Best Support G2 Award

ExactEstate wins Best Support G2 for Spring 2024 because our dedicated customer success team resolves complex affordable housing compliance and software issues faster than industry alternatives. This recognition highlights our commitment to helping property managers navigate strict federal regulations without delay.

This recognition comes from real user responses. These users answered questions for the Spring 2024 Relationship Index Report on the G2 review form.

"At our core, we believe happy customers are our greatest success. Winning G2's Best Support Award shows we are on the right track. We are delivering exceptional experiences for our users," says Matt Hoskins, ExactEstate’s CEO.

The Spring 2024 Relationship Index Report relies on ratings from business professionals. ExactEstate’s Property Management Software Platform received at least 10 reviews. It also got five responses for each relationship-related question. This qualified the platform for inclusion in the Relationship Index.

"G2 features over 150,000 different software products and services. Only the highest ranked earn recognition each quarter," said Sara Rossio, Chief Product Officer at G2. "Rankings depend on category, company size, geography, and report type. These reports give buyers valuable, tailored lists for their purchasing research. We congratulate the vendors who earned a coveted spot in a G2 report. Real customer feedback drives these insights."

Want to learn more about ExactEstate and its offerings? Want to read what real users say? Visit ExactEstate’s G2 page.

 About ExactEstate

ExactEstate is a leading property management software provider. We help property managers and landlords streamline operations and increase efficiency. Our cloud-based platform offers a resident portal, online applications, and online payments. It also includes tenant screening, custom reporting, and a full accounting suite. We support affordable housing, multi-family, and single-family rental clients with US-based customer service. For more information, please visit https://exactestate.com and follow us on LinkedIn.

About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people use G2 each year. This includes employees at all Fortune 500 companies. They use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies partner with G2 to build their reputation. These companies range in size and include Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

Why is it significant that ExactEstate wins Best Support G2?

This Spring 2024 Relationship Index Report award highlights our dedication to customer satisfaction in the affordable housing sector. It shows that property managers rely heavily on our software. They also value the responsive help our team provides for daily challenges. Earning this award is about more than fixing technical issues quickly. It is about building lasting client partnerships. Affordable housing operators face unique pressures like strict regulatory compliance and limited resources. They also need to serve vulnerable populations effectively. Our support team trains specifically to understand these nuances. We ensure every interaction is empathetic, efficient, and tailored to affordable housing workflows. We prioritize user experience and continuous feedback. This cultivates a support environment that empowers our clients. They can focus on their core mission of providing quality housing to those who need it most.

What does this award mean for ExactEstate users?

This award validates our focus on long-term success and operational stability for current and prospective users. Affordable housing operators get a dedicated support team that understands their unique regulatory needs. This helps them maintain compliance and serve residents without unnecessary downtime. Property managers cannot afford to wait days for a resolution when issues arise. Delays can impact rent collection, maintenance requests, and tenant satisfaction. Our award-winning support model guarantees that help is always available and proactive. Our team is deeply knowledgeable about the ExactEstate platform. Users can navigate complex reporting, manage waitlists, and process applications with confidence. A team of experts is always standing by to assist them. This recognition reinforces our promise to deliver a comprehensive support ecosystem. We aim to elevate the standard of affordable housing management.

How does ExactEstate maintain such high support standards?

Earning this recognition requires high support standards. We maintain these standards through continuous training, feedback integration, and platform optimization. Our support team completes rigorous onboarding and regular training sessions. This keeps them updated on new software features and affordable housing regulations. We actively listen to users through check-ins, surveys, and direct feedback channels. We use these insights to improve our product and refine support protocols. We also structure our support tiers to escalate complex issues swiftly. Senior specialists with deep technical expertise handle these cases. This approach minimizes resolution times and prevents recurring issues. Support is a core component of our product, not an afterthought. This ensures our software evolves alongside user needs. Our proactive method helps us anticipate challenges before they arise. We provide a seamless property management experience that exceeds client expectations.

What future improvements can users expect from ExactEstate?

Looking ahead, ExactEstate will continue expanding its features and support capabilities. We want to address the growing complexities of affordable housing management. We will enhance our platform with intuitive reporting tools and automated compliance checks. We are also adding streamlined communication features to improve interactions between property managers and residents. For support, we are investing in advanced knowledge base resources and self-service troubleshooting guides. We will add enhanced training modules to help users maximize the software independently. We are also exploring predictive analytics for our support workflows. This will help us identify and fix system bottlenecks proactively. Our goal is to remain at the forefront of property management technology. We ensure clients have robust, efficient, and user-friendly tools. We continually innovate and listen to our community. This helps us build on our award-winning foundation and deliver greater value to the affordable housing sector.

Federal Compliance Thresholds Managed by Our Support Team

Our award-winning support team helps property managers navigate strict HUD regulations by providing immediate guidance on income and asset calculations. When resolving compliance tickets, our specialists reference exact federal limits to ensure your certifications are accurate.

(i) The family's net assets (as defined in § 5.603) exceed $100,000, which amount will be adjusted annually by HUD in accordance with the Consumer Price Index for Urban Wage Earners and Clerical Workers; (24 CFR 5.618)